Shipping policy
Thank you for shopping with Luxovias.
We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy to understand how we handle order processing, shipping, and delivery.
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday) after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing may take longer than usual. If there is a significant delay, we will notify you using the email address provided with your order.
Shipping & Delivery
We currently ship to customers throughout the United States.
Estimated delivery time is 5–10 business days after your order has been processed.
Please note that delivery times are estimates only and may vary due to:
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Weather conditions
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Carrier delays
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High shipping volumes
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Incorrect shipping information
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Other unforeseen circumstances beyond our control
Shipping Charges
Shipping costs are calculated during checkout based on your order and delivery location.
From time to time, Luxovias may offer Free Shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order ships; however, we cannot guarantee changes once the order has entered processing.
Luxovias is not responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Packages
While we work with reliable shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control.
If your package appears to be delayed or lost, please contact the shipping carrier first. You may also contact our customer support team, and we will gladly assist you whenever possible.
Damaged Shipments
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Business Name: Luxovias
Website: https://luxovias.store
Email: support@luxovias.store
Phone: +1 (346) 468-4854
Business Address:
515 Newman St
Sweetwater, TX 79556
United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)