Refund policy
Thank you for shopping with Luxovias.
We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.
Return Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
-
Be in the same condition as received.
-
Be unworn or unused.
-
Have all original tags attached.
-
Be returned in its original packaging.
-
Include the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact our customer support team at:
Email: support@luxovias.store
Once your return request is approved, we will provide you with return instructions, including the appropriate return address and any additional information required to complete the process.
Please note: Items returned without first contacting us and receiving return authorization will not be accepted.
If you have any questions regarding your return, you can contact us anytime at support@luxovias.store.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible with:
-
Your order number
-
A description of the issue
-
Clear photos of the product and packaging
Our team will evaluate the issue and work to provide an appropriate solution.
Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods (such as food, flowers, or plants)
-
Personalized or custom-made products
-
Personal care products
-
Hazardous materials
-
Flammable liquids or gases
-
Sale or clearance items
-
Gift cards
If you are unsure whether your item qualifies for a return, please contact our customer support team before submitting a request.
Exchanges
The quickest way to receive a replacement item is to return the original item after it has been approved.
Once your return has been accepted, you may place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.
To qualify, the item must be:
-
Unused and unworn
-
In its original condition
-
In its original packaging
-
Accompanied by proof of purchase
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@luxovias.store.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Business Name: Luxovias
Website: https://luxovias.store
Email: support@luxovias.store
Phone: +1 (346) 468-4854
Business Address:
515 Newman St
Sweetwater, TX 79556
United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)