Return & Refund Policy

Return & Refund Policy

Last Updated: July 15, 2026

At [Your Store Name], we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 30 days of the delivery date.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, and accessories (where applicable).

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items are not eligible for returns:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods (if applicable)

  • Items returned in a used, damaged, or altered condition

How to Request a Return

To request a return, please contact our customer support team within 30 days of receiving your order.

Please include the following information:

  • Your order number

  • The reason for your return

  • Photos of the item (if it is damaged, defective, or incorrect)

Once your request has been reviewed, we will provide instructions for returning your item.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to be processed.

  • Your bank or payment provider may require additional time to reflect the refund in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the item and packaging

Depending on the situation, we may offer:

  • A replacement item

  • A full or partial refund

  • Store credit

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled only before they have been processed and shipped.

Once an order has been dispatched, it cannot be canceled and must follow our standard return procedure.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

[Your Store Name]

Website: https://yourstore.com

Email: support@yourstore.com

Phone: +44 XXXX XXX XXX

Address: Your Business Address

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Local Time)